Privacy Policy

Last Updated: 11 August 2026

AaraBookkeeping (“AaraBookkeeping”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal data entrusted to us.

This Privacy Policy explains how personal data may be collected, used, processed, stored and disclosed when you visit our website, create an account, subscribe to or use AaraBookkeeping, communicate with us, or otherwise interact with our services.

We aim to process personal data in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (Act 709), as amended from time to time.

1. Information We May Collect

Depending on how you interact with AaraBookkeeping, we may collect information including:

• your name, email address, telephone number and other contact information;
• organisation or business name and related information;
• account registration and user profile information;
• subscription, billing and payment-related information;
• communications, enquiries and support requests;
• technical information such as IP address, browser type, device information and usage information; and
• other information that you voluntarily provide to us.

2. Information Stored by Customers in AaraBookkeeping

AaraBookkeeping enables customers to enter and manage information relating to their businesses or organisations. This may include accounting records, transactions, employee information, payroll information, attendance records, expenses, loans and other operational records.

Customers are responsible for ensuring that they have the appropriate authority or lawful basis to collect, enter, use and manage personal data relating to their employees, members, customers or other individuals through AaraBookkeeping.

Where AaraBookkeeping processes such information on behalf of a customer, the customer remains responsible for its own obligations under applicable data protection laws.

3. How We Use Information

We may process information for purposes including:

• providing and operating AaraBookkeeping;
• creating and administering user accounts;
• processing subscriptions and payments;
• providing customer service and technical support;
• communicating important service and account information;
• maintaining and improving our website and services;
• detecting and preventing misuse, fraud or security threats;
• maintaining appropriate business and administrative records; and
• complying with applicable laws and lawful requirements.

Where appropriate and permitted by law, we may also send information about AaraBookkeeping products, features, updates or promotions. Users may opt out of promotional communications.

4. Disclosure of Information

We do not sell personal data.

We may disclose information where reasonably necessary to trusted third parties that assist us in providing our services, such as hosting, infrastructure, email, payment or other technology service providers.

Such information may also be disclosed where required by law, regulation, court order or a lawful request from a competent authority, or where reasonably necessary to protect our rights, users or services.

5. Data Security

We take reasonable administrative and technical measures to protect information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure. Users are also responsible for protecting their usernames, passwords and other account credentials and should not disclose them to unauthorised persons.

6. Data Retention

We retain personal data for as long as reasonably necessary to provide our services, fulfil the purposes for which the information was collected, comply with legal and regulatory obligations, resolve disputes and maintain legitimate business records.

Data that is no longer required will be handled in accordance with applicable legal requirements and our data retention practices.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enable essential website functions, maintain user sessions, improve performance and understand how our services are used.

Users may manage cookies through their browser settings. Disabling certain cookies may affect the operation or functionality of parts of the website or service.

8. Third-Party Services

AaraBookkeeping may use or link to third-party services.

The privacy practices of independent third-party websites and services are governed by their respective privacy policies. We encourage users to review those policies before providing personal information to third parties.

9. Cross-Border Processing

Some technology or service providers used in operating AaraBookkeeping may process or store information outside Malaysia.

Where personal data is transferred or processed outside Malaysia, we will take reasonable steps to handle such transfers in accordance with applicable data protection requirements.

10. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to request access to or correction of your personal data and other rights provided under Malaysian data protection law.

Requests may be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

AaraBookkeeping is intended primarily for businesses, NGOs, associations and other organisations and is not designed as a service directed at children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or applicable legal requirements.

The revised version will be published on our website with an updated “Last Updated” date.

13. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of personal data, please contact:

AaraBookkeeping
Email: support@aarabookkeeping.com